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Press Release

GP Access Report

Hywel Dda Community Health Council (HDCHC) publishes its GP Access report today and many people found it difficult to access their GP. For many people their GP surgery is the main or sole contact they have with the NHS in Wales. It is not surprising that when Community Health Councils (CHCs) ask for feedback in their communities on NHS services more people tell them about their GP surgery than anything else. Widespread concerns about the difficulties people experience in accessing an appointment with their GP or getting through to surgeries on the telephone led to Hywel Dda CHC to ask people within the three counties on their experience in accessing their GP practice between September 2021 and March 2022.
Our report makes it clear that many people are struggling to access care from their GP practice, often leaving them feeling frustrated.
The Chair of HDCHC, Mansell Bennett stated that “covid-19 pandemic has worsened access problems in general practice and patients have reported finding it difficult to get through on phones especially at 8:30 am. Some people found it difficult to book appointments and having face to face appointments with a GP. GP access is crucial, we’re monitoring public feedback closely and ensuring that the Health Board and Welsh Government are listening”.
With the introduction of new Welsh Government access standards, April 2022. The CHC hopes this will improve access to GP services for patients within the Hywel Dda area and indeed the whole of Wales.
You can find our full report on our website
We want to hear from people who would be affected by any changes to their GP services. You can contact us at or telephone us on 01646 697610.
Notes for editors
Hywel Dda Community Health Council (CHC) is an independent statutory organisation which represents the interests of patients and the public in the National Health Service across the three counties of Carmarthenshire, Ceredigion and Pembrokeshire. Hywel Dda CHC is made up of unpaid volunteer members who live or work within the three counties. Members are appointed by the Welsh Government, County Councils and by voluntary organisations. The CHC has local offices in Aberystwyth, Carmarthen and Milford Haven, and:
▪ Carries out regular visits to health services talking to the people using the service and the people providing the care to influence the changes that can make a big difference;
▪ Gets involved with health service managers when they are planning service developments and changes to emphasise the patient view right from the start;
▪ Provides free, independent and confidential support through independent complaints advocacy if things go wrong and if the health service complaints process isn’t working;
▪ Reaches out more widely to people across communities and to gather views and experiences so that we can represent their interests to health service managers and to policy makers.
Press enquiries to Hywel Dda Community Health Council or 01646 697610

Hywel Dda Community Health Council, Suite 5,1st Floor, Ty Myrddin, Carmarthen, SA31 1LP. 
Phone: 01646 697610 Email:

Hywel Dda Community Health Council welcomes correspondence and telephone calls in Welsh,
and that communicating with us  in Welsh will not lead to delay